a very nice introductory about Advanced Case Management from Gartner.
Advanced Case Management is all about automating your organization's business processes in a way that allows collaboration, connectivity and decision making easier than a click of a button!
the technology gathers a set of tools like Forms Design and Management, Business Process Management, Service Oriented Architecture, Content Management and Compliance/Records Management to form a solid framework that helps organizations achieve the maximum levels of agility and responsiveness to customers/consumers services and requests.
Enjoy the Video...
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